Complaint

Question

I've been trying to figure out where I can file a complaint with Dell. When I call, I get transferred around with no resolution.  I purchased 2 computers in November 2020, and one of them has been nothing but trouble. I've spent hours on the phone with tech support troubleshooting it, and even had a replacement part sent. Still having issues. Today, the computer started crashing. Does someone have an email I can send this to? I already tried us_sales@dell.com, but they said they don't handle those requests.

Sethsunnydell · Answer

Try reaching out to.... AdvancedResolutions@Dell.com     Or try......   Surendra Raj            Dell | Advanced Resolution Services Phone +1 800 624 9897, Extn: 7283898 My work schedule is 9 AM – 5 PM CST,  Monday to Friday    Phone +1 800 624 9897, Extn: 7283898

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