Concern Regarding Dell Laptop Charger Authenticity

Dear Sir/ Madam,

I bought a power adapter for my Dell laptop. The seller assured me it was genuine and of top quality. However, just a few hours later, the barrel part broke. When I informed them about it the next day, they said it wasn't covered by warranty, blaming me for the damage despite my careful handling. So I had to buy another one, but unfortunately, it is not working and I am really frustrated. I ended up spending almost $80 on two adapters. As a student, this is a lot for my family since we're not well-off. I've been using a second-hand laptop from America that my aunt gave me for about a year now.

Now, I'm starting to doubt if the adapter I bought is genuine, despite the hologram and the seller's assurance. It's hard to tell if it's a real Dell product until you unwrap it because the Dell logo is only visible after removing the plastic wrapping. I suspect there might be fake Dell products being sold in Multiplan Center, Elephant Road, Dhaka, Bangladesh, and other places in Bangladesh, but I prefer not to disclose the vendor's name. This could be tricking customers. I've attached some images for your review. Please look into this matter.

Sincerely,

Ehan Hasan

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