Concierge service

I was called by someone from Dell with an Indian accent recently to offer me a concierge service saying it had expired, and they could renew it for $239.  Or something similar.  I thought they were talking about the Your Tech Team service, a group that answers in the US, and does not have an Indian accent. That group is  hardware maintenance only, and will come to the home if necessary.  They have generally worked well with my needs.   The Indian techs are very nice, their English is good, but so accented that sometimes I cannot understand them.  I prefer someone with English without an accent.  I would be just as annoyed if the techs were from Scotland, where the accent is beautiful, but frequently not clear either!  

The concierge service they were selling  me  was actually a software repair package with lots of automatic calling and annoyances. I told them I did not want to be bothered with automatic calls, and that I wanted to call myself if I had a problem.  They agreed that could happen.  Then today  I received an automatic call saying l had scheduled a maintenance call, which of course, I had not.  

In calling them back, I discovered I had actually bought a software maintenance package, and that  the Your  tech team package was still good until the end of 2013.  I have seldom needed software assistance.   Even when I paid for it for a one time event , it was not all that helpful.  This computer is two years old, and works fairly well for my needs.  I will buy a new one in two years and hopefully it will work as well.  

I should have been alert to this, as I have had sales calls from Dell before trying to sell me extras I did not want.  I have had Dells for 13 years, and am generally fairly content with them.  Whittier, Ca.