Thanks, that helps. Well, I guess I will then try to cancel the order then tomorrow. Why wait 2 more weeks, when I can get it earlier for the same price elsewhere? Still, the process and customer experience is disappointing and it looks like none of the order data are actually in sync.
One (the order status page) says, "yes, everything is on track and should be shipped for delivery on Mar 7", the other (e-mail) says "wait another two weeks" Mar 14, the third (the Dell product website) says "we can get it to you earlier now, then your order that was placed a week ago", Mar 6... *head palm*
zbestwun2001
3 Apprentice
•
8.8K Posts
1
March 2nd, 2014 11:00
shuntuk
It's normal that an order will be broken up and delivered on different days. You do have a valid point, they should indicate which is which.
As far as the website, it is always behind, so I would believe the email.
I hope this help you out?
Z..................
shuntuk
2 Posts
0
March 2nd, 2014 12:00
Thanks, that helps. Well, I guess I will then try to cancel the order then tomorrow. Why wait 2 more weeks, when I can get it earlier for the same price elsewhere? Still, the process and customer experience is disappointing and it looks like none of the order data are actually in sync.
One (the order status page) says, "yes, everything is on track and should be shipped for delivery on Mar 7", the other (e-mail) says "wait another two weeks" Mar 14, the third (the Dell product website) says "we can get it to you earlier now, then your order that was placed a week ago", Mar 6... *head palm*
It's not exactly rocket-science, is it?