Customer Care Escalation - Unresolved Case

Hello,

I would like to request a Customer Care review of my unresolved support case.

My XPS 13 9350 has a persistent LCD/lid closing issue. Despite four separate LCD replacements, the original problem remains unresolved.

Dell Technical Support has confirmed that a replacement device is not available in Hungary and that no goodwill compensation can be offered. The only remaining option is to repeat the same repair process, despite four previous LCD replacements having failed to resolve the issue, causing further time and inconvenience, which I do not consider a reasonable resolution.

I would like to request that Dell Customer Care review the case and the overall resolution offered.

Thank you.