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2 Intern
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371 Posts
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14915
March 2nd, 2015 17:00
customer service / tech support
i cant even find where to ask for help. i always end up at the page for downloads of new updates and stuff. i just want to get into My Dell downloads. ive tried everything and every trick listed in the forums. but no luck, i press register system and that is pretty much the end of the story. stuck there. the thing is my service tag and system is already registered here on site. its shows it to me everytime i end up at the product support page. so finally after trying and trying i thought i would send in a request to tech support or whatever its called here. but cant find it. "am i really that dumb" (no need to answer, thats a hypothetical question)
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robert p
6 Operator
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9.4K Posts
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March 3rd, 2015 04:00
Thanks for your post.
Unfortunately right now, the Drivers and Downloads page is undergoing some maintenance. It should be fixed by March 6-8.
Keep checking the menu on that page to find your system, it might work easier instead of registering.
Regards,
Robert
jessy.holiday
2 Intern
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371 Posts
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March 5th, 2015 09:00
thx Robert.. im guessing that also includes the "My Dell Downloads"
no need to reply if that is correct
robert p
6 Operator
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9.4K Posts
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March 5th, 2015 11:00
jessy,
Are you the original owner of the system? If not, the access to My Dell Downloads can only be assigned to one service tag, and the service tag has to be recognized by Dell. If you are the original owner, and the service tag is not recognized, then you will have to contact customer care and they will be able to assist you with the My Dell Downloads, and the service tag issue.
Regards,
Robert
jessy.holiday
2 Intern
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371 Posts
1
March 5th, 2015 13:00
yes i am the original owner, but have been unable to get into My Dell Downloads.. and also (i must be dumb) havent seen where to send in a request for help. just bought the machine in december
robert p
6 Operator
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9.4K Posts
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March 9th, 2015 09:00
Please contact me privately and I'll see what I can find out. Thanks.
-Robert
jessy.holiday
2 Intern
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371 Posts
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March 9th, 2015 09:00
thanks Robert!!! but i got to a tech agent last friday. come to find out, according to her, My Dell Downloads have been upgraded to SupportAssist.. tho options are limited with that, think im stuck with the new Dell Plan or whatever u wanna call it. i would prefer to get into My dell downloads, coz of course i feel like im missing out on something. :)
also there are no programs available in the SupportAssist, wondering if maybe the agent was wrong.
my machine is registered for warrenty and such, also my service tag and everything else
Inspiron 15 (3542, Early 2014)
Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>| Express Service Code: <ADMIN NOTE: Express service code removed per privacy policy>
any help if needed would be greatly appreciated
robert p
6 Operator
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9.4K Posts
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March 10th, 2015 05:00
Thanks Jessy,
You will have to send me your information privately, it's against the privacy policy to post them publicly.
Thanks
-Robert