Damaged Alienware

I am looking towards an assistance towards this issue. Aweful service and care by Dell. Disappointed.....

If the system was purchased direct from Dell, call and report the damage, and ask for a refund or replacement system, as you wish.  Bear in mind that the return clock does not reset if you ask for a replacement system. 

If the system was purchased elsewhere, you're bound by your reseller's return policies.

@ejn63​ Thank you for your response. I have orded the laptop from the dell official website.

@ejn63​ I am sorry i dont understand what you mean by this "Bear in mind that the return clock does not reset if you ask for a replacement system. "

Can you please explain?

If you ask for a replacement system rather than a refund-reorder, the new system does not come with a 30 day return period -- the original ship date is the replacement system's return beginning.  In most locations, Dell allows 30 days for return -- in other words, by the time you receive a replacement system, most of that time (if not all of it) will have passed.