US Corporate Headquarters

Is there a contact phone number? I’m having issues with technical support on new defective machine without satisfactory resolution and I’m not sure how to start the dispute. I’ve spoken to numerous customer support people (all in India), but getting nowhere (being bounced between the departments). I would try customer service in US, if one exists.

Thank  you 

Ask for the issue to be escalated with Dell customer support.  If you get nowhere, use social media (Twitter, Facebook, etc.) -- that'll be faster.

Unless you have a system covered by Pro/Gold support (i.e., a Latitude/OptiPlex/Precision with that warranty), you have no access to US-based support.  

Wow! Didn’t expect to have expensive laptop (worth over $1500) to have major repairs, like replacing the lcd screen etc within two months. I believe have this typo of issues on brand new machine implies the machine is defective. 

That may be, but if you're expectations are different with your next system, you'll be similarly disappointed.  Repair (using refurbished parts) or a refurbished replacement is standard policy in the industry;  Dell is no different than HP, Lenovo, Apple, etc. in this regard.

thank you. I spoke with a few supervisors already, but that got me nowhere. My computer is defective (lcd screen needs to be replaced after a few month old, finger recognition button is not working and connectivity issues, all in one 🤷‍ ) and they offered me parts or refurbished exchange. My experience is beyond frustrating and this will be my last dell laptop ever.

It seems like Lemon Law applies to personal computers as well. I wonder if anyone explore this road?

Check with your state or local authorities;  laws vary.  Not all states in the US allow lemon laws even for automobiles;  fewer do so for PCs.

Note that with Dell, any dispute goes to an arbitrator -- unless you've given them at least three attempts to repair, you'll lose the case if you take that route.

Terms of sale have the details.

https://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s=corp&cs=uscorp1

You can't claim a defect without proof, so start with sending Dell support a photograph of your alleged defect.

@NatalieN  Ask @Dell-BradL

Hello community,

I have technical issue with brand new laptop and my case had been escalated to Consumer support  escalation team. I spoke to Kaushuk Dutta. The unprofessionalism of this individual was unbelievable. Not only he was not able to offer any resolutions, she was argumentative and rude. He refused to invite his supervisor or provide any instructions for the further steps. At the end he hang up the phone. 

Please advise on how to deal with this unprofessional and unacceptable customer service. The issue still not resolved. Are all calls recorded? This call should be reviewed for compliance.

Thank you 

No one has been rude to me, individuals have been helpful to the point where I have had my complaints escalated. Thats where the story has ended. I just get cut off at that point and then have to start all over again going through the same protracted procedures that get you nowhere. It would be very easy to get angry and rude, but that would just give Dell a justifiable reason to hang up on me and that, for them, is mission accomplished.

I can't believe just how bad they are at resolving issues.