Delayed Invoice

Question

I ordered a Mobile Precision 5750 CTO on February 3, 2021. It was a significant cost which I need to reimburse from my employer with the invoice. It was built by Feb 7 and Shipped on Feb 8. My credit card was debited on Feb 9 for the full amount. The order page clearly states that the invoice is available 48 hours after SHIPPING (not delivery). The delivery date on Mar 8, 2021 in the 'system'.  Given that Dell has already taken my money, they should be able to provide me with an invoice like any other company. My repeated requests via customer service have got me nowhere. This is not good enough from a big company (or any company for that matter). I would like my invoice and a tracking number of my computer.

DELL-Cares · Answer

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

Denise Belair · Answer

I have sent you many replies! You just sent me an automated message saying I had no warranty. ??? Please read what I wrote above.

Customer Care

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