What's even more ridiculous is that I was promised from the day before that I would hear from a supervisor within two to four hours, and today there is nothing but an email that will not be answered no matter how I send it.
After I read most of the posts related to delays, I found that this actually started happening two years ago, is it really shortage or something else ......
Well I cant speak for the experience you had while contacting support but I can say that the most likely reason for the delay in production would be a lack of storage drives and shipping materials or at least that's what I've been told. I almost have the same timeframe as you in regards to ordering, Ordered-4/10 Estimated Delivery- 4/26. Still hasn't entered production as of 4/23. All I can say is I wish you the best of luck with your order.
Exact same situation here bro, R13 ordered on April 6th, two delay emails and now the new delivery date is May 11th. I have been connecting the customer support for the last five days, they are repeating themselves like a robot, and they also promised me a call from the supervisor which I never receive. Hope we all can get the product on May 11th, and also this is my last time purchasing products from dell. If you want to be happy, stay away from this company.
I have an order made April 2, shipped april 12, and now it's disappeared. Purolator doesn't have it and Dell says it's shipped.
I have another order made April 9, build complete April 11, and it's just stuck in build complete now.
I should have read this forum before I made my purchase of 2 Alienware x15 R1s....I would definitely have just bought an Asus ROG Strix instead of having to deal with shipping delays.
Hope you will get your order on May 6th, because what I know is that Dell is good at sending delay emails, I already got two or three of them, and my friends is getting the final one at a two month delay. best luck, never trust this company.
Could someone enlighten me on the whole purpose of Dell-Care??? They asked me to contact them in order to resolve the issue with the delay. All they did was:
1. Try to teach me how to track the shipment. Are you kidding me????? I've been looking at the never changes shipment status since April 6th!
2. Let me know that:
For this current order, we are looking at a revised estimated delivery date of May 07, 2022.
However, there may be delays due to the lockdown
So, now it's 7th, not 6th, plus it may be delayed indefinitely!
Buying Dell appears to be one of the stupidest decision I've made...
(named DELL-Care) are trying to convince me that losing 30-Days Return Period privilege and at least a month of a Warranty Period is normal! Sorry dudes, I paid for these services. They were included in the price of the computer. I don't care whose fault is that you can't deliver the product and services you've charged me for, but it's not mine! At least step up and offer some compensation? No, DELL-Care doesn't CARE! FULL REFUND! Immediately!
There is lockdown in China, Dell said delivery is most likely going to be delayed again. Chances are, we won't receive our laptops until after May 27...If lockdown continues, June if we're lucky.
I'd like to hear some comments from DELL-Care, why some orders still get their way out of China (despite all lockdowns) and the others, like mine, does not?
dyyyds1
7 Posts
0
April 22nd, 2022 10:00
What's even more ridiculous is that I was promised from the day before that I would hear from a supervisor within two to four hours, and today there is nothing but an email that will not be answered no matter how I send it.
dyyyds1
7 Posts
1
April 22nd, 2022 10:00
After I read most of the posts related to delays, I found that this actually started happening two years ago, is it really shortage or something else ......
Potato_D
6 Posts
1
April 22nd, 2022 22:00
Well I cant speak for the experience you had while contacting support but I can say that the most likely reason for the delay in production would be a lack of storage drives and shipping materials or at least that's what I've been told. I almost have the same timeframe as you in regards to ordering, Ordered-4/10 Estimated Delivery- 4/26. Still hasn't entered production as of 4/23. All I can say is I wish you the best of luck with your order.
dyyyds1
7 Posts
1
April 24th, 2022 22:00
Exact same situation here bro, R13 ordered on April 6th, two delay emails and now the new delivery date is May 11th. I have been connecting the customer support for the last five days, they are repeating themselves like a robot, and they also promised me a call from the supervisor which I never receive. Hope we all can get the product on May 11th, and also this is my last time purchasing products from dell. If you want to be happy, stay away from this company.
dyyyds1
7 Posts
0
April 24th, 2022 22:00
and my post about the delay got deleted by dell, now you know how they treat their customers
alterion
1 Rookie
•
34 Posts
0
April 25th, 2022 23:00
I have an order made April 2, shipped april 12, and now it's disappeared. Purolator doesn't have it and Dell says it's shipped.
I have another order made April 9, build complete April 11, and it's just stuck in build complete now.
I should have read this forum before I made my purchase of 2 Alienware x15 R1s....I would definitely have just bought an Asus ROG Strix instead of having to deal with shipping delays.
ZedK
43 Posts
0
April 26th, 2022 13:00
Same here except it's even worse:
Ordered XPS 15 - Mar 27
Shipped - Apr 6
Expected delivery - Apr 11
Today - Apr 26: Purolator does not pick up, Dell is useless, every time I call there is a standard answer - it will arrive in 2- 3 days.
ZedK
43 Posts
0
April 26th, 2022 16:00
Now I officially has been welcomed to
by DELL" club! Email arrived saying that my original April 11th delivery date is changed to May 6th.
Thank you Dell! I lost my 30-days return period! It's started April 6th when you marked my order as "SHIPPED".
Why oh why I decided to buy Dell?!?!?!?! I've been ThinkPad user for over a decade....
dyyyds1
7 Posts
0
April 26th, 2022 18:00
Hope you will get your order on May 6th, because what I know is that Dell is good at sending delay emails, I already got two or three of them, and my friends is getting the final one at a two month delay. best luck, never trust this company.
ZedK
43 Posts
0
April 26th, 2022 20:00
Could someone enlighten me on the whole purpose of Dell-Care??? They asked me to contact them in order to resolve the issue with the delay. All they did was:
1. Try to teach me how to track the shipment. Are you kidding me????? I've been looking at the never changes shipment status since April 6th!
2. Let me know that:
For this current order, we are looking at a revised estimated delivery date of May 07, 2022.
However, there may be delays due to the lockdown
So, now it's 7th, not 6th, plus it may be delayed indefinitely!
Buying Dell appears to be one of the stupidest decision I've made...
ZedK
43 Posts
0
April 26th, 2022 22:00
(named DELL-Care) are trying to convince me that losing 30-Days Return Period privilege and at least a month of a Warranty Period is normal! Sorry dudes, I paid for these services. They were included in the price of the computer. I don't care whose fault is that you can't deliver the product and services you've charged me for, but it's not mine! At least step up and offer some compensation? No, DELL-Care doesn't CARE! FULL REFUND! Immediately!
alterion
1 Rookie
•
34 Posts
0
April 26th, 2022 23:00
There is lockdown in China, Dell said delivery is most likely going to be delayed again. Chances are, we won't receive our laptops until after May 27...If lockdown continues, June if we're lucky.
ZedK
43 Posts
0
April 27th, 2022 09:00
The weird thing is that on reddit some guys in US still receiving their orders placed and shipped after mine...
ZedK
43 Posts
0
April 27th, 2022 17:00
I'd like to hear some comments from DELL-Care, why some orders still get their way out of China (despite all lockdowns) and the others, like mine, does not?
alterion
1 Rookie
•
34 Posts
0
April 27th, 2022 21:00
I believe for PCs, they are built in mexico but laptops are built in shanghai