Looks like Dell removed my initial post in the community.
so to answer your question, I was told by a senior Dell technician that the for the grievance adderessal process, I need to write a letter(physical, I consider this a bit insane given the digitalised world we live in) to their corporate address in India which supposedly be the Bangalore office and then someone from the grievance team would look into my issue.
very strange why Dell want their customers to go through this old outdated process of letters when things can be done and resolved via emails and phone calls. The last reason I can think of that “why would anybody put in that effort to get to the grievance system, so does to make their jobs a bit difficult”
Final verdict, I got my motherboard(which did not have any issues) and the WiFi card(the actual issue) replaced. My laptop is up and running again. Thanks to the last technician. But I am doubtful if I would go for a Dell laptop again if I were to replace my current one may be in a couple of years as I am not still convinced if the so called “social media team you would converse via whatsapp or even the grievance team actually provides any support”. I got a support only after multiple escalations in the community group and the Dell internal escalations.
PS: I don’t know what rules I violated for Dell to remove my first comment. I just raised my concerns in the community as my complaints were not answered and Dell shut me down by removing my post.
Athulv
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2 Posts
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July 9th, 2023 11:00
Looks like Dell removed my initial post in the community.
so to answer your question, I was told by a senior Dell technician that the for the grievance adderessal process, I need to write a letter(physical, I consider this a bit insane given the digitalised world we live in) to their corporate address in India which supposedly be the Bangalore office and then someone from the grievance team would look into my issue.
very strange why Dell want their customers to go through this old outdated process of letters when things can be done and resolved via emails and phone calls. The last reason I can think of that “why would anybody put in that effort to get to the grievance system, so does to make their jobs a bit difficult”
Final verdict, I got my motherboard(which did not have any issues) and the WiFi card(the actual issue) replaced. My laptop is up and running again. Thanks to the last technician. But I am doubtful if I would go for a Dell laptop again if I were to replace my current one may be in a couple of years as I am not still convinced if the so called “social media team you would converse via whatsapp or even the grievance team actually provides any support”. I got a support only after multiple escalations in the community group and the Dell internal escalations.
PS: I don’t know what rules I violated for Dell to remove my first comment. I just raised my concerns in the community as my complaints were not answered and Dell shut me down by removing my post.