Dell refusing to refund me

Question

I put through a few orders, dell shipped them, then requested the orders back as the "orders were ordered through the wrong channel".

On a bunch of orders I used a dell gift card in combination with my credit card, the credit card got refunded but the gift card did not.

Now dell is refusing to refund the gift cards.

Please help,

Thanks.

Dell-SreejithR · Answer

Thank you for your message.

We strive to provide a great purchase experience for all of our customers. I regret we missed the mark in your case.

Please click on my Dell username & send a private message with the order number, registered name & email address. We will have this checked for you.

Customer Care