I know I said that I was finished here but I HAVE TO share this new information with all of you. It's true, I have not tried to get back in contact with Dell in regards to my question about my Rewards account since yesterday. Surprisingly enough this morning I received an email from Dell informing me that my order of the Aurora 8R computer will once again be delayed, this is the second time this has happened. Due to Regulations by the Federal Trade Commission I was given the opportunity to cancel my order or give Dell the OK to proceed with it. I'll be honest, I thought about all of the entries I have read in here which have recently caused me to wonder if Dell was worth taking a chance on again. Realizing that out of thousands and thousands of products that Dell manufactures and sells in this world the odds of getting it right 100% of the time is pretty darn unreasonable to expect. This forum is where the small percentage of customers who unfortunately experienced some type of damage, error, mistake, alleged deception, etc. etc. collect and share their experiences. Of course the tone of stories in here does not appear to me to be the same Dell product and service history that I have personally had for the last 7 years. I realize that I am purchasing from Dell on my own Faith in Dell, and it HAS been a strong Faith. Should something with my order go wrong (I believe it won't) after I receive the shipment, I know I can count on Dell to make it right. I just know this. I'll deal with it if need be. An hour after the email I authorized Dell to proceed with the order. Once I arrived home from work I logged into my account. If what I was looking at on the screen could have jumped out and slapped me on the face it would have. Turned out that last night Dell had put a sale on the very memory card that I purchased about a week and a half ago. Not the other memory cards, just the one I purchased. It was a temporary $100.00 discount for a limited time. I contacted the agent that placed the order for me and he was able to refund my Dell Preferred Account the $100.00 because of Dell's 30 day price guarantee. Awesome! I just got my Rewards :) It was then that logged into my Dell Preferred Account and found out that last night my credit line had been increased by 25%. I am still in awe at how and why this all happened. Marketing strategy? Maybe, but I am wiser then that. I like to think of it as Faith. Faith in Dell. Thank You Dell BTW - Due to the fantastic discounted price I purchased two more memory cards to supplement my soon to be arriving computer putting it at its maximum capacity of 64mb. (4k video editing). I almost forgot, the new delivery date just happens to be on my birthday. That would be something wouldn't it? :)
I just received my Aurora R8 today (FedEx), nine days earlier then I was told it would be here. I also received plenty of Loyalty Rewards earlier this morning. So far this device has done everything to update itself, by itself. I am very very pleased! This thing is a beast, and a good one at that. Good luck to all of you who are having issues. Dell WILL make it right if they are in the wrong. As hard as it is we sometimes just have to muster up that patience that we are not fond of exercising.
Thank you for your message. I understand that your experience with us has been not good so far. However, let me assure that our customers are and will always remain our priority. We hope that we get a chance to turn around your experience with us.
Sreejith R - as instructed on 14 March 2020 I found you utilizing the "search" and sent you a private message. Looks like you were pretty busy today on the forum.
Unbelievable. Talked with one Dell Representative who passed me on to another and then that one transferred me to US Order Support which I was on hold for 7 minutes until the call was disconnected, by Dell's end, not mine. Enough of this. You can keep the Rewards.
Seven years ago I purchased a XPS 17 L702X ($4,000 US) which I have been very happy with. It has worked like a champ and still does. It is just too outdated for what I need it to do. If this recent upgrade I am waiting on to be shipped has any problems I am finished with Dell. Customer service - I know they try their best but just as with todays phone call, it is a roll of the dice as to whether or not the Dell Representative that takes my call actually understands what it is I am inquiring about. It took about four repeated attempts explaining my situation before they finally understood. I too had somewhat difficulty in the language difference (more of the accent of the words) but I kept my cool. My problem is not personally their fault and I know this. It is far bigger then them. I know Dell makes awesome products and I am willing to bite the bullet here...I just wish they had awesome customer service too.
For some reason I can only read 3 lines of your reply to me in the private message you sent to me. There is no 'scroll bar" to read the rest. When I tried to view what I had originally sent to you I have the same problem, 3 lines only with no scroll bar to read further.
Lets just give this a rest. I feel as though I am going above and beyond my responsibility as a customer and I will chalk this experience up to a "Lesson Learned".
I was just credited $13.93 to my Loyalty Rewards and my total now is -94.31. Must have been for the memory card upgrade I purchased and received a couple of days ago. I sure hope the Aurora 8R gets here before my 30 day window to return the unopened memory card which was $303.94 should the computer be unsatisfactory. I guess I will try again to call by telephone to see what is up with these negative funds in my Rewards account.
doznkoz
1 Rookie
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16 Posts
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March 19th, 2019 19:00
I know I said that I was finished here but I HAVE TO share this new information with all of you. It's true, I have not tried to get back in contact with Dell in regards to my question about my Rewards account since yesterday. Surprisingly enough this morning I received an email from Dell informing me that my order of the Aurora 8R computer will once again be delayed, this is the second time this has happened. Due to Regulations by the Federal Trade Commission I was given the opportunity to cancel my order or give Dell the OK to proceed with it. I'll be honest, I thought about all of the entries I have read in here which have recently caused me to wonder if Dell was worth taking a chance on again. Realizing that out of thousands and thousands of products that Dell manufactures and sells in this world the odds of getting it right 100% of the time is pretty darn unreasonable to expect. This forum is where the small percentage of customers who unfortunately experienced some type of damage, error, mistake, alleged deception, etc. etc. collect and share their experiences. Of course the tone of stories in here does not appear to me to be the same Dell product and service history that I have personally had for the last 7 years. I realize that I am purchasing from Dell on my own Faith in Dell, and it HAS been a strong Faith. Should something with my order go wrong (I believe it won't) after I receive the shipment, I know I can count on Dell to make it right. I just know this. I'll deal with it if need be.
An hour after the email I authorized Dell to proceed with the order. Once I arrived home from work I logged into my account. If what I was looking at on the screen could have jumped out and slapped me on the face it would have. Turned out that last night Dell had put a sale on the very memory card that I purchased about a week and a half ago. Not the other memory cards, just the one I purchased. It was a temporary $100.00 discount for a limited time. I contacted the agent that placed the order for me and he was able to refund my Dell Preferred Account the $100.00 because of Dell's 30 day price guarantee. Awesome! I just got my Rewards :) It was then that logged into my Dell Preferred Account and found out that last night my credit line had been increased by 25%. I am still in awe at how and why this all happened. Marketing strategy? Maybe, but I am wiser then that. I like to think of it as Faith. Faith in Dell.
Thank You Dell
BTW - Due to the fantastic discounted price I purchased two more memory cards to supplement my soon to be arriving computer putting it at its maximum capacity of 64mb. (4k video editing). I almost forgot, the new delivery date just happens to be on my birthday. That would be something wouldn't it? :)
doznkoz
1 Rookie
•
16 Posts
0
March 27th, 2019 13:00
I just received my Aurora R8 today (FedEx), nine days earlier then I was told it would be here. I also received plenty of Loyalty Rewards earlier this morning. So far this device has done everything to update itself, by itself. I am very very pleased! This thing is a beast, and a good one at that. Good luck to all of you who are having issues. Dell WILL make it right if they are in the wrong. As hard as it is we sometimes just have to muster up that patience that we are not fond of exercising.
My laptop now gets a long overdue rest.
Dell-SreejithR
4 Operator
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3.4K Posts
0
March 14th, 2019 11:00
Thank you for your message. I understand that your experience with us has been not good so far. However, let me assure that our customers are and will always remain our priority. We hope that we get a chance to turn around your experience with us.
(edited)
doznkoz
1 Rookie
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16 Posts
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March 15th, 2019 14:00
Sreejith R - as instructed on 14 March 2020 I found you utilizing the "search" and sent you a private message. Looks like you were pretty busy today on the forum.
I'll be in the "holding pattern".
doznkoz
1 Rookie
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16 Posts
0
March 18th, 2019 16:00
Unbelievable. Talked with one Dell Representative who passed me on to another and then that one transferred me to US Order Support which I was on hold for 7 minutes until the call was disconnected, by Dell's end, not mine. Enough of this. You can keep the Rewards.
Seven years ago I purchased a XPS 17 L702X ($4,000 US) which I have been very happy with. It has worked like a champ and still does. It is just too outdated for what I need it to do. If this recent upgrade I am waiting on to be shipped has any problems I am finished with Dell. Customer service - I know they try their best but just as with todays phone call, it is a roll of the dice as to whether or not the Dell Representative that takes my call actually understands what it is I am inquiring about. It took about four repeated attempts explaining my situation before they finally understood. I too had somewhat difficulty in the language difference (more of the accent of the words) but I kept my cool. My problem is not personally their fault and I know this. It is far bigger then them. I know Dell makes awesome products and I am willing to bite the bullet here...I just wish they had awesome customer service too.
I am finished here.
doznkoz
1 Rookie
•
16 Posts
0
March 18th, 2019 16:00
For some reason I can only read 3 lines of your reply to me in the private message you sent to me. There is no 'scroll bar" to read the rest. When I tried to view what I had originally sent to you I have the same problem, 3 lines only with no scroll bar to read further.
Lets just give this a rest. I feel as though I am going above and beyond my responsibility as a customer and I will chalk this experience up to a "Lesson Learned".
I was just credited $13.93 to my Loyalty Rewards and my total now is -94.31. Must have been for the memory card upgrade I purchased and received a couple of days ago. I sure hope the Aurora 8R gets here before my 30 day window to return the unopened memory card which was $303.94 should the computer be unsatisfactory. I guess I will try again to call by telephone to see what is up with these negative funds in my Rewards account.