Dell Support Description

Short explanation:

The difference comes down to who handles Level 2 support.

• L2/L3 Support (Reinforced):
  The partner handles basic (L1) troubleshooting, and Dell handles both L2 and L3.
  → You escalate sooner and Dell does most of the deeper technical work.

• L3 Support only (VAR):
  The partner handles both L1 and L2, and Dell only gets involved at L3 (engineering level).
  → You must fully troubleshoot and isolate before escalating.

In both cases: Remote monitoring (e.g., SupportAssist) is included—the difference is just how far you troubleshoot before involving Dell.

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Simple way to remember:

• L2/L3 = Dell helps earlier
• L3 only = You handle more before calling Dell