Dealing with an issue on my daughters XPS 13. I purchased the extended 4 year onsite supprot contract since my daughter would be away at college. It is 1 year old and the fan now screeches when it runs and the video camera only works when the screen is at certain positions. If we move the screen the camera stops working. Clearly some type of connection issue.

The issue is we have spent now 3 separate debugging sessions with support where they want to install new drivers each time and then tell us to email them back if the problem still exists. Naturally we are able to reproduce the issue within 5 minutes after each call and then we need to setup another call. Now they want a 4th session to do more of the same with no end in site. I complained and asked for onsite support but was told once they determine it is hardware, it will likely need to be a Depot process instead of onsite support because it is more than 1 issue. This is nuts because my daughter doesn't have a space PC lying around to do school work. Why did I pay for onsite support if they won't honor it.

Has anyone had any luck escalating and getting out of this support spin cycle that is going nowhere? Very disappointed in this process and thinking this may be my last Dell.