UNSOLVED
L
lawrencesoca
4 Posts
1
1155
April 30th, 2019 04:00
Disabled and treated like dirt
- it pains me to even write this about a company i loved. my machine went bad recently and to make a long story short, they botched the repair, sent it back, i had to send it back again and they told me it could not be fixed. being disabled, i can only communicate by chat or email and the self-proclaimed head of dell, karan h, bullied me into taking a refurbished machine that runs so hot i can barely use it, the keyboard is messed up and it freezes at about an hour.
- i begged and pleaded with this man for help and in return he me if i did not speak to him on phone he would close out my case and i would get nowhere as he was the head of customer service
- he closed out my case and made up lies that i refused services when i never did and even though i offered him doctor verification of my disability he chose to treat me like garbage and i cannot seem to get over him
- any help would be greatly appreciated as i would hate to have to think dell would stand by such ignorant behavior
- he closed out my case again and i am powerless
