existing case

Question

I have spent a couple of days trying to get my computer back to functioning status. The problem with the DVD drive remains as it was. The only thing that has changed is that I cannot access much of my data since I cannot use my Microsoft Office programs.  I will have to pay another several hundred dollars on computer programs that I have lost access to.... When you purchase programs they don't give DVD's with the program on it. I wish that we had started with the very likely problem source being the DVD hardware, not the operating system. .... Where do we go from here. <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin> Kindest regards P David Swigart

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

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