FedEx, package lost, no resolution

Question

I’m currently going through a similar situation right now. I’ve just received confirmation from FedEx that the package is lost and it was deemed so YESTERDAY afternoon. But when I called Dell this afternoon they said they were still waiting for FedEx to confirm this with them and they’ll call me back before the end of the day (which they obviously didn’t - no email updates, no calls, I always have to be the one to call them and even then they don’t give me anything concrete). This is my first Thanksgiving in the USA and I didn’t even get to enjoy it because I have a backlog of work that needs to get done. But I don’t have a laptop to do it on. I had to save up to buy this one so it’s not like I can just buy another one since they refuse to give me my refund for an order that FedEx never delivered to me.

DELL-Cares · Answer

Sorry for the inconvenience. Please private message the order number, registered name on the account and your email address. -Sahana

I hate you Dell · Answer

Dell keeps giving me the run around when I ask them to refund my money back as the laptop that was meant to be delivered by FedEx has been deemed lost. Said package was scheduled for delivery on the 18th of November 2022, latest 21st November 2022, but it never arrived. I don’t know why they think doing this to people is okay.

I hate you Dell · Answer

Update:

I received an email this morning after posting on here that (yet another) case specialist has been assigned to this case, when I never heard anything from the previous one that was assigned earlier in the week. FedEx says they’re waiting for the shipper to file a claim with them as they’ve concluded the investigation and deemed the package as lost on the afternoon of the 23rd of November 2022, yesterday Dell said they’re still waiting for the investigation to be completed and to hear back from their logistics team on the outcome - not from FedEx who apps did the investigation, but from THEIR logistics team.

I hate you Dell · Answer

I private messaged you

Customer Care

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