Help..Dell Brazil

Code of Conduct policy which you agreed to when joining. DELL-Admin>

Part 1 -
In March 2019 I purchased Desktop XPS 8930 with robust configuration, i7-8700 core processor, 16 GB RAM, GeForce GTX 1050 TI External Video Card, 2TB HDD, Onboard UHD Graphics 630 Card. Since the middle of this year I have suffered from intermittent recognition of the GTX 1050 Video Card and slowness using any browser. In August I called Dell's Support Service, which suggested formatting the equipment. I paid through the order 117748620 and the machine was formatted. In the beginning everything got better, but after 01 month everything got worse. The unit no longer recognizes the GTX 1050 TI graphics card and the equoment was very, very slow. I practically can't use browsers (any one). I have been trying to contact Dell Support but with no success. Something always happens and the service is not finalized. I asked for an indication of Specialized Technical Assistance in Vitória-ES for an adequate diagnosis and they said that I don't have it. They send a technician to just exchange parts. So I asked for a diagnosis of the problem and they can't get past me. My hands are tied, as DELL is unable to indicate a specialized technical assistance service, and its support technicians are unable to provide a diagnosis and solution. The worst thing is that I have 3 more equipment from DELL and I'm feeling that I have the problem in my hand, as there is no local DELL support. It is inconceivable that I acquired a complete and expensive machine and the same, shortly afterwards it does not work and there is no after-sales support in a Brazilian capital.

Part 2 -
After the above complaint, Dell got in touch, and everything got worse, see the following report. Remote service was performed by Dell on October 29th to identify and diagnose the issue. Dell identified that this was a hardware issue with the Video Card and HD and suggested a replacement. On November 1st, a budget of BRL 1,530.36 was sent for the repair. On November 3rd I gave the AGREE for the quote. On 11/04, Dell's commercial technician called me to close the order. When he went to issue the credit card, the technician stated that there was an error in the budget and the amount was BRL1,932.83. I was very upset, but even so I accepted because I wanted to solve the problem. On 11/08, Dell sends a new e-mail with another budget, now worth BRL 2890.05, practically doubled the price. I even have the recording of the call. After that, I decided to do some more research on the diagnosis made by Dell regarding HD, and I found out that the HD problem is apparently not from Hadware, but because Windows 10 is too heavy for HD. Performing some operations suggested on the Internet and I changed some settings of Windowns 10 and "voalá", the slowness problem stopped. This made me suspicious about Dell's diagnostic capability and even more upset, as when I purchased the equipment in March 2019, it was specified by the Dell technician based on activities he said he would have, this already includes Windwns 10. I come to the conclusion that possibly Dell specified and sold me a device out of configuration to work with the Windws 10. Since november 17th I've been asking Dell to review the budget without the HD and Dell doesn't respond. I can see that the solution will hardly be through amicable means. I would like to record a Dell that their offer guaranteed the offer validity for two days, and I gave the as per the quote within the specified period.

Part 3 -
For these reasons, I request that Dell comply with the budget sent on November 1st, which I agreed with and solve the equipment problems.