Thank you for your message. I apologize for the inconvenience surrounding your order.
An order cannot be canceled once it is invoiced & shipped, the only option during this stage is to wait for the system to be delivered & call care team for a return & refund or contact your bank for a stop charge.
I am afraid, the refund is only for what has been charged & will be credited to the original mode of payment.
Let me know if you need any further assistance, I will be glad to help you.
There is no option to cancel the shipment once the product has been invoiced. When you requested for cancellation, the product may not have been shipped but might have been invoiced.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
April 3rd, 2019 11:00
Thank you for your message. I apologize for the inconvenience surrounding your order.
An order cannot be canceled once it is invoiced & shipped, the only option during this stage is to wait for the system to be delivered & call care team for a return & refund or contact your bank for a stop charge.
I am afraid, the refund is only for what has been charged & will be credited to the original mode of payment.
Let me know if you need any further assistance, I will be glad to help you.
Rexi
2 Posts
0
April 3rd, 2019 14:00
The Cancellation should be made before the shipment. That's why I need a complaint.
The cancellation was made on 03/26/2019. However, the order shipped on 04/01/2019.
Dell-SreejithR
4 Operator
•
3.4K Posts
0
April 4th, 2019 12:00
There is no option to cancel the shipment once the product has been invoiced. When you requested for cancellation, the product may not have been shipped but might have been invoiced.