I can't contact support

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

Hi,
I'm sorry to hear about the issue with the website.
I want to check this for you.
Please private message us the order number,  name of the registered owner and email ID so that we can review this on your behalf.

Regards,
Pamyaphi

I can't see the message. I saw an email that I got a DM but when I click the link it says access denied

What is a service tag? I don't need warranty to return it, I want to refund it. I thought you can refund shortly after receiving a product.

I ordered the D3100 Docking Station but the package was lost so I got another (but then the original one showed up way later) and now I can't return the first one because the website doesn't let me submit a ticket at all.

Hi Pamyaphi,

I managed to get in touch with order support for my order but my request for refund was rejected.

The reason is that the package is marked as delivered on September 21st so it has already been 14 days. But one of the points in the message I sent them, was that the package was lost from UPS and I didn't receive it until last week. So now, I can't return my order because UPS marked it as delivered on the 21st, is that it? Also, I can't see any way to send a private message here. There's the bot in the bottom left but it asks me for a service tag.

I'm sorry, our messages did not deliver to you. Please find the messages icon and select our profile to private message.

-Sahana

Hi,

I have private messaged you. Please click on the message icon on your profile to find our private message.

-Sahana

To send a private message:

1. Sign in to the community.
2. Click the message count or envelope icon to go to your Private Messages Inbox.
3. Click Compose New Message.
4. Enter the recipient's name in the Send to area.
   
   
5. Enter the subject for the message in the Message Subject area.
6. Type the reply in the Message Body editor.
7. Click Send Message.
   You can look for the messages you've sent in the Sent tab.

Okay, my question in the last message is exactly the same, where can I find this messages icon. I don't see this anywhere on the website?

Please try to access the Dell community using: https://dell.to/3CKEszH

Once you sign in you will be able to see the Message or Envelope sign on right top of your screen.

Thank you.

Okay but where is this message count or envelope?
I literally only have the notification feed

Well this link sends me back to the same page that's in my last screenshot?
I tried another browser to log in again with it but it's the same thing

Hi,

* Click the blue hyperlinked DELL-Cares username
* On the right under, "Contact Me", click, "Send this user a private message"

Regards,

Pamyaphi

Sashi_K,

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