I Got Ripped Off on Dell's Trade-In Service Too--Reporting them to Texas AG's office

I have been a 15 year plus customer of Dell having purchased 6 computers and several dozens of accessories over my lifetime.  I recently sent in a 2-year old Alienware Laptop in mint condition to upgrade to a new R16 Alienware laptop.  Dell's trade-in indicated a $931 trade-in value.  I sent the device as instructed (taking it to Fed Ex) and it was delivered to their service department in two days.  After two weeks of waiting I emailed them inquiring as to the status of the device trade-in...at that time they told me it was a DOA device and had damage to the lid, bottom and screen.  I disputed it of course, having taken pictures of it before sending it as proof and I requested the device back.  They instead said they would reassess it.  Again, it took about two weeks and then they sent me a credit for $44 indicating the same type of damage and no option to deny the credit or get the device back.  Overall, there is absolutely no way to verify whether Dell is legitimate here as I believe they damaged the device and are covering their mistake; but, the consumer has not counteraction.  Anyway, they lost a long-time customer, will lose more (all of my family, friends who were also Dell customers until now) as I tell my story here and on my forums and will be contacting the BBB and Texas AG's office to investigate tis scam as I don't seem to be alone on the matter.