Immediate Escalation Required All Previous Resolution Dates Have Failed

Hello Dell Team,

This email is an urgent escalation regarding my unresolved laptop issue. My details are as follows.

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Case ID

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I have been suffering from this problem since the very first day of purchase. The laptop is overheating, hanging during basic usage, producing loud fan noise, and the speaker output works only when it wants to. Because of these issues, I have not been able to work properly even for a single day. This is unacceptable for a new device from a global brand like Dell.

From day one, I have been emailing and requesting support again and again. Instead of receiving a solution, I have only been pushed from one delay to another. My case is being handled by Mr Pankaj and his approach has been extremely disappointing. He keeps giving new dates that never hold true. Every date he provided has already passed without any movement, any clarity or any real update. It clearly shows a lack of ownership and seriousness.

It is shocking that the product team of Dell is unable to diagnose such a basic issue even after so many days. If a simple issue takes this long, it raises serious questions about the efficiency of the entire support structure. I have completely lost confidence in the process because I am only receiving excuses instead of solutions.

This prolonged delay has disturbed my work, wasted my time, and created unnecessary stress. I cannot continue tolerating this careless attitude.

I am requesting senior moderators and higher authorities to take immediate control of this case. I want a clear status, a committed resolution timeline, and an explanation for the continuous failures from your side. I am not willing to accept any further delays or vague responses.

I expect an urgent and concrete reply.

Rajeev Pateriya