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2 Points

36

November 4th, 2024 09:23

Lost Laptop

I travelling from my home town to college someone stolen my laptop with bag.i have product bill payment receipt and service tag number 

Moderator

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27.8K Posts

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610 Points

November 4th, 2024 09:36

Hi,

Thank you for writing to Dell.

I'm sorry to hear that the system is stolen.

We have private messaged you the details. Do write to us if any other query, we are here to help you.

1 Rookie

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5 Posts

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2 Points

November 4th, 2024 09:53

@DELL-Cares​ how to track my stolen laptop

<Do not post your private data on this Public thread. Send those pictures via a private Direct Message. DELL-Admin>

(edited)

Moderator

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27.8K Posts

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610 Points

November 4th, 2024 10:00

Unfortunately, we do not have an option to track the system.

However, I understand you have reported this incident to the police.

Once the police report is generated you may share it with us so that we can mark the system as stolen. In this way no support will be give if any future issue arises with the system.

 

Regards,

Pamyaphi

12 Elder

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31.4K Posts

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154.9K Points

November 4th, 2024 12:02

You can lock the system remotely by logging into your Microsoft account if you used one to activate the system.  Otherwise, report the system loss to Dell

https://www.dell.com/support/kbdoc/en-us/000129627/how-to-report-a-dell-system-lost-or-stolen

And file a police report and a claim with your insurance provider.

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