Missing Sennheiser BT headset

We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.

Hi, I tried replying to you but couldn't reply via mail. My order number is . Hope this helps

Greetings,

Thanks for reaching out. Please private message the registered name on the account and the offer ID for further assistance.

Thanks,

Sahana

Any updates? 

Even after registering and sending all the documents as demanded by the executives I am yet to get a concrete time schedule on expected delivery date of headset. 

My issue is yet to be resolved, awaiting a response

Hi,

I'm sorry to hear this.

We have escalated this case further and as soon as we get a reply, we'll write to you.

-Susanna

I am still waiting ,now its almost a month since I raised the issue 

Greetings,

Here's the update from offers team:

"The registration is under process and we will get back to the customer with an update within 07 to 10 working days, Thanks"

-Sahana

I am yet to get any concrete reply. This is such a poor response from dell, not standing by its words.