2 months after placing order, not received

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Today is Feb 6th, 2026. On Cyber Monday Dec 1st, 2025 I placed an online order at Dell for a 15" Laptop that AI gave as a best choice for laptops under $300. Best Buy was the only other place that matched Dell's $130.00 off Cyber Monday sale price. How I wish I had gone to Best Buy to purchase it. However, I could not. Due to a Stroke I recently suffered of a Left Side Cerebral Hemmorage - this has left the right side of my body with a great deal of nerve damage. It's not possible for me to walk unaided with at minimum a Walker. Hence the online order choice I made.

Texting & Typing are challenging. Hand writing looks more like hyroglyiphics (sp?). These and most everything I now do, takes me considerably more time to accomplish. My Surface Pro2 & my HP 13 year old laptop that's as heavy as a Cinderella block - are both beyond capable of Windows 10 & 11. I do most everything on my Android Samsung Smart Phone, and at times I use my Apple iPad for some tasks. But I really need the new laptop I ordered and paid for, as well as have something to plug the external keyboard & mouse I ordered the same Cyber Monday evening in one complete order. It gives more the experience of a desktop. It's also more forgiving and easier for my numb right hand to negotiate and navigate with.

As I've said - tasks take me much longer to complete than used to. Being 64 doesn't help either.  Yes, I'm old and slow.. and have viable excuses to be so.

The fact that I'm typing this and you are reading this - 2 months after placing my Order - that I have not received, leaves Dell no viable excuse for having not only dropped the ball.. but having kicked it out of the ballpark to boot. It's shameful.

Because I just read a similar sad saga of a "Leszek1" on this forum from 2013 - I thought perhaps posting my exasperating experience might also prove helpful to solving my dilemma. In addition, it could also be what I share with a Personal Injury Law Firm, the ADA, Consumer Advocate groups, Social Media Sites - posted daily.. till resolved.

And any other legal methods available to me to cause Dell even a fraction of the frustration they are, and have for over two months now, been causing me. There are fingers left over when I count the times I've given a bad Review. It's much more enjoyable to leave the gushing good Reviews I am known for.

This is the long & short.. & LONG of what has occured.

Notification had come early on. The external keyboard would come in a separate delivery & date. Since I rarely leave my home unless for doctor appointments, I was at home when the keyboard & mouse were delivered and notification arrived. As I looked at this, I noticed there was notification a few days prior which turned out to be that the laptop had been delivered. That was news to me. I'd been anxiously awaiting that and looked out my window to my front deck more than a few times a day. The notification led to a proof of delivery photo.. only the deck in the FedEx photo was not mine. It looked to be fresh, raw wood this deck was made of, unstained & unpainted. Mine is painted like my house trim - a medium Forest Green. The size and what was on the deck was clearly not a match for my deck. It was near dusk, so I quickly (for me) snapped photos of mine with my phone. I also snapped 4 or 5 of my next door neighbor, & those across the street. None matched the FedEx photo. This is Winter in Illinois. Even if I were mobile, walking around my neighborhood to try & find the deck & house my laptop had been left at by Fedex.. wasn't going to happen. In addition, that's not my responsibility. 

My phone fills in certain Fields that don't change automatically. My street address is one. The Dell website shows proof of that. In another area showing delivery info, no unit # pertaining to the house is shown. This would appear to be something FedEx failed to include that their Shipping & Handling department missed to include. My phone never misses this. It's automatic.

I called Dell that night and reached Customer Service in India. There was a bit of accent deciphering for each end to overcome, but quite honestly - India & the 3 different person's I have relayed my explanation to, have been more understanding and more willing to try and address the problem - than any human I sometimes have managed to reach here in the States. That is an exercise in near idiotic futility. The AI there is better equated with AU - for Unintelligent. The flesh & blood help I hoped to get satisfactory resolution from, wasn't a great deal better. After repeating my experience close now to two dozen times, and what I had done to help in the ways I could - taking, then sharing my photos, as well as the FedEx photo. Finally a few days after, I received an email informing me that the person that sent it, signed JD or JM or JSomething has approved replacing my lost laptop. That I should "reach out to our Customer Care team and share this email with them and let them know I have approved the replacement, so they can arrange delivery of my laptop." 

This sounded a somewhat bizarre task to give me to do, not to mention the lazy way to delegate a responsibility of Dell employees over to me, the inconvenienced customer to do. I assume that this unnamed, only initialed Dell entity works in the same building or distribution location as this Customer Care department is located in.. yet was becoming more & more aware that assuming anything logical was proving to be a mistake. Would it not seem to be quicker & more straight forward for this J person to contact the department indicated & tell the correct person that a re-delivery was approved, and to arrange for that as quickly as could be.. being SURE this time - not to forget emphasizing that the #202 must be included in the street address of delivery for the FedEx delivery & the Driver? Perhaps that is Common Sense, not the Artificial Intelligence sense kind. But it is something that has worked since Henry Ford came up with Automation and Assembly Line speeding up the production of cars exponentially. After all, I have yet to receive anything that confirms my attempts to get this message to the right person's- has happened successfully. I have only been given an email address: WarrantyVerificationDepartment@Dell.com. What does Customer Care have to do with Warranty Verification? To me, this appears to be a purposeful way to prolong rectifying a mistake on both Dell and Fedex's part. Resulting in no fix as yet to the problem. Just increased aggravation to a paying customer who will never buy another Dell product from Dell itself. This is my first. Any other that might happen in future, will be bought from Best Buy or elsewhere. Now that I've found myself in this unfortunate position, negative Reviews are not hard to find. It's really unfortunate for a multi-national large company like Dell to lack oversight of who is and who isn't doing what. No one seems to be in charge. No one wants to accept responsiblity, or to take charge and see something through.

This is my story.. that I'm sticking to.

If anyone reading this has any helpful advice, by all means - please offer it to me. I will so much appreciate that.