My Computer Doesn't Exist

This is probably against the rules but I'm sick of getting pushed around and ignored. I tell my story here and maybe someone can come to my aid, will also post in the laptop section.

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I purchased a dell laptop a couple years ago, its a long story but it sat in the box unopened for almost 2 years. Has to do with an insurance claim and I had to make the purchase before I really needed it to satisfy the insurance company.

Anyway, I didn't think I would have any problems, time slipped by but I had purchased plenty of dell products before and they all worked, for the most part, pretty good. Their service was outstanding.

I purchased this computer online thru BestBuy.com

Well, I opened this thing up the other day and plugged in it and tried to fire it up.

It wouldn't turn on because i got an error message about the battery not being recognized and was not a dell battery.

Well, there's Dell printed all over the battery, the laptop and battery are brand new and never been out of the box.

I finally was able to turn the computer on via the charger and pressing f1 at a specific time. It still did not recognize the battery.

I figured I would go to the Dell site and check out my options. First I  had to register the computer on the Dell site. I entered my Service Tag and Dell did not recongnize it. The other service number express service code wasn't recognized either. So I downloaded an app from the Dell site that was supposed to search the computer for the Express code. Once downloaded it did its thing and said that my computer did not exist.

I contacted Dell support and tried to explain the situation.

After they ran all numbers including serial number they told me that Dell had no record of my computer.

Now....I could just try to buy a new battery and be done with it, but its really weird that Dell is telling me my computer doesn't exist. I ended up calling about 3 other Dell numbers, all told me the same thing and told me that it was Best Buys responsiblility. I tried emailing Dell, I tried calling again only to be told the same thing.....sir, I never experienced this but we have no record of your computer.

I really wanted to register the computer on Dell site so I could take advantage of all the benefits that Dell has regarding my computer. Drivers, apps, upgrades etc. I could not register my computer because it did not exist and no one from Dell seemed to give a rip. I was not looking for a free battery...even though it was never used and did not work in the computer, I realize the warranty period has expired.

So...off to BestBuy

Same crud with BestBuy and their Geek Squad.

"Sir, we can't find any record of this computer and its codes and serial numbers.

I called a couple of times to different places at Best Buy with no luck.

So.....there are a few BestBuy stores in my area, I took the computer in and talked to Geek guys, store managers and anyone I could get to listen to me.....same story, they couldn't do anything because they couldn't come up with the numbers and codes. But they did tell me to come back when I wanted to buy something else and they would take care of me.

I will never buy anything from Best Buy again.

I will never buy anythig from Dell again.

I was mistreated, this is a weird situation but no one wants to help. I have spent 1,000's of dollars at both Best Buy and Dell, but never again. In fact I just purchased an Epson printer, could have gotten it a little quicker and cheaper at Best Buy but I purchased on Amazon.

All I can do now is find some of those sites that allow you to share your story to embarass a particular vendor for lack of service or cruddyproduct. I'm posting here wondering if anyone has every run across this and wondered if someone might know where I could get the issure resolved on Dell.

So I'm stuck with a brand new computer that has a non functioning battery. To turn the computer on and off I have to plug and unplug the power cord and wait to get a message that tells me to press f1.....ok, its broke, things break, I  get it.  But then my computer doesn't exist, no serial number, no serice tags.....and no one cares.

Thanks

Scott

I have an Inspiron 17r-7720
2.40 gigahertz Intel Core i7-3630QM
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Windows 8.1 (x64) (build 9600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 4/7/2015 6:19:29 PM

Board: Dell Inc. 04M3YM A00
Serial Number: .89H61W1.CN4864329R0499.
Bus Clock: 100 megahertz
UEFI: Dell Inc. A07 08/16/2012
8050 Megabytes Usable Installed Memory
999.03 Gigabytes Usable Hard Drive Capacity
922.66 Gigabytes Hard Drive Free Space
HL-DT-ST DVD+-RW GT80N [Optical drive]
ST1000LM024 HN-M101MBB [Hard drive] (1000.20 GB) -- drive 0, s/n S2WZJ90C723945, rev 2AR20003, SMART Status: Healthy