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November 24th, 2025 17:14
Need to change billing method for order
I had to cancel the card I purchased the laptop on. The laptop is through production, but it has not been shipped yet. I have tried every avenue to remediate this via customer service avenues on the website, but those are all monumentally lacking. All I need to know is if I can change the billing method without canceling the order. If I can, tell me how. If not, we are going to have to cancel the order.
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DELL-Cares
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November 24th, 2025 17:38
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the order and do apologize for the inconvenience caused.
We are here to help you.
Kindly, private message us the order number, name of the registered owner and email ID for us to review you issue.
aspdotnut
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November 24th, 2025 17:49
@DELL-Cares Name: John Ott,
Thanks
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
John
(edited)
DELL-Cares
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27.5K Posts
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November 26th, 2025 14:07
Hi,
We await to hear from you.
Do write to us at your convenient time with the information we requested so that we can look into this for you.