This post is more than 5 years old
2 Posts
1
1802
December 2nd, 2016 09:00
Never Receivied Order Confirmation
Hello.
I placed an order on Monday 11/28/16 on the dell website for an xps13. I received an email stating dell received my order. In the email it states to contact support if you haven't received an order confirmation in 2 business days. It is now Friday 12/2/2016.
I have been through chat sessions, and transferred on the phone since 8:30am for a simple question and looking for a simple answer.
What is my order status as if now? I have no order number and only a dell purchase ID. The dell purchase ID is found nowhere in the dell's online system when I try to check the order status there.
I don't know what else to do, so I created an account on these forums in an effort to figure out what to do.
Robert P (retired)
6 Operator
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9.4K Posts
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December 5th, 2016 03:00
Hi aruber,
Thanks for posting.
I've located the two orders you've placed. One on 11/28 then again on 12/2. Unfortunately both of these orders are on hold. If you need additional information, please contact me privately. Thanks.
adamATC
2 Posts
1
December 5th, 2016 12:00
I cancelled both orders. I had to say speak to a customer service representative even though the automated system doesn't suggest as an option. Every automated option failed to see my purchase ID in the system.
I was told I would receive a confirmation email on the order cancellations, but have yet to receive it, so I'm going to take it on faith.
It may be a while before I order off Dell's site again for products, because it was that bad of an experience.
The order cancel line I was recommended was 1-800-247-2076, and again request to speak to a customer service rep if your purchase or order number is not found in Dell's system.