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9 Posts
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1606
November 29th, 2020 06:00
No update on Order
I place an order for an Inspiron 15 7000 Series 2-in-1 (7506), and active and a mouse on November 20th. I have already receive the pen and the mouse but the 2-in-1 is nowhere to be found. On my Dell account it says that it was shipped on the 23rd with 2day ground via FEDEX. On my FEDEX account it stated originally a delivery date of the 27th. Now it says it is still pending. Dell still says shipped and no one person can tell me where the item is. Any idea as to what is doing on with Dell? I have been with them since 2004 when we got our first system with them and have since purchased several. This is the first time I have ever had issues and the last purchase prior to this one was in 2015. I have contacted two different CS agents and have gotten nowhere!
CarmenMPeterson
9 Posts
2
November 29th, 2020 11:00
Got a private message
"Your order is in international transit and is estimated to be delivered on or before 12/4/2020. Tracking will be updated once the package reaches carrier. "
So while Dell says shipped, it doesn't necessarily mean it is getting shipped to you. Have to wait for it to arrive from overseas to Chicago and then to me. Seems to me like they need to modify how they send out notifications and updates.
DELL-Cares
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November 29th, 2020 16:00
Hi, The order is on time and there is no delay. You will be able to track it in a few days with the same email sent to you.
CarmenMPeterson
9 Posts
1
December 2nd, 2020 12:00
I am getting conflicting answers. First it should have arrived on the 27th. Then it is and international shipment. Then they would contact me in 24-48 hours. Now they tell me they lost the package but have to wait for logistics in case they just misplace the label before issuing a replacement. You didn't hesitate to take the money out of my account, but I can't get a straight answer from anyone? I have expedited shipping and it should have arrived already. I just want to know where my laptop is!
DELL-Cares
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December 2nd, 2020 17:00
Hi,
The package is estimated to be delivered between 12/4/2020 and 12/8/2020.
Kiran J.
CarmenMPeterson
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December 3rd, 2020 08:00
I am confused. If "The package is estimated to be delivered between 12/4/2020 and 12/8/2020", then why has a return request been started? Can anyone give me a straight answer?
DELL-Cares
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December 3rd, 2020 09:00
I see the regional team has raised this issue with the logistic team.
We are waiting for them to come back to us. We will write to you as soon as we hear from them.
Regards,
Pamyaphi
CarmenMPeterson
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December 7th, 2020 11:00
Got a text from FEDEX and an email from Dell CS, my laptop has been located in TN and should arrive on the 9th.
DELL-Cares
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December 7th, 2020 23:00
This is great news!
Do reach out if you have any further assistance we're available Monday to Friday.
-Susanna
DELL-Cares
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December 14th, 2020 08:00
Hi,
Hope all is resolved now and we consider this case closed?
Kiran J.