Ongoing issues with m18 R2, request for resolution

I purchased a $3,000 Alienware m18 R2 in November 2024 and was excited to get my hands on a high performance machine. Unfortunately, since January 2025, I have faced persistent issues that remain unresolved after nearly six weeks without a working PC.

Here’s the timeline of failed repair attempts:

1. On-site technician replaced the motherboard – issue not resolved.
2. PC sent to Dell Repair Center – returned, issue persisted.
3. PC sent to Dell Repair Center again – returned today, still not fixed, and my power cable came back scratched.
4. Now, Dell wants to send another on-site technician for a fourth attempt.

This customer service experience has been unacceptable, especially from a company of Dell’s reputation. My PC was less than two months old when problems started, and I have wasted hours on calls and emails trying to get this resolved. At this point, Dell needs to do the right thing—either replace my defective machine or issue a full refund <Dell USA refunds/returns are only permitted within the first 30 days from the Dell USA invoice date. DELL-Admin>. Does Dell genuinely care about its customers, or just pretend to?

Looking forward to a prompt resolution. A frustrated and exhausted customer!