Unsolved
1 Rookie
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8 Posts
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51
January 20th, 2025 18:06
Online Support for Peripherals, How?
How exactly does someone get online support/warranty replacement for Alienware peripherals? The chat forces you to put in a service tag to continue but peripherals don't have these.
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Zero3ffect
1 Rookie
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8 Posts
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January 21st, 2025 19:03
Hey @DELL-Cares, do you really care?
Zero3ffect
1 Rookie
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8 Posts
0
January 24th, 2025 16:00
Why have an option to get support via chat but require you to input a service tag that doesn't exist on all the products you sell? I posted a few days ago to try and get some help regarding replacing my Alienware Pro headset but never heard anything back. I saw someone mention to send a private message to Dell-Cares but I'm getting no response from them as well.