I have responded to you in private note.

Please review.

Dell-Prashanth

Yes, the technician has received the parts. He'll get in touch with you to schedule the service.

Can you have the email or phone of the technician. Or can you give him/her my phone number?

Can you help to check again whether the technician receive the parts? I need my pc for midterm review

I hope I can use my pc this weekend but my technician still did not contact with me.

Not to worry, I hope the service should be completed without any further delay. 

I order the onsite service on Monday but he still did not contact with me even he had received the parts.

I ordered the support on Monday I can’t wait till next Monday and I need to review my test this weekend. 

Worried because still receiving no contact from the technician.

it is already 4pm here but he still did not contact with me once.

Anyang, I see that the part availability still shows the same and I'm really sorry for the delay caused. I have updated he concerned team to get back to you with an update on the part availability and service ETA.  They'll get back to you with an update on this.

Dell-Prashanth

i am really disappointed that I need to wait for another weekend. The next-day service seems turn into a next-week service. I have no idea how to work with my test since this service is not available on weekends.

Sent through message

is there any other ways I can get it repaired during weekend or get a loaner device?

Please allow me few minutes, let me try to reach the service provider and let you know the status.