Order confirmation delay issue

Question

I placed my order for an Alienware x14 on Wed 16 Feb, Payment was sent on Thu 17 Feb. I have not had an order number come through as of yet. I have sent through remittance advice to the appropriate emails and a sales rep. After nine calls to customer care who only want to hang up and get someone to call me back (who never do), I am concerned my thousands of $$$$ are just sitting around not being processed delaying the build of my laptop. Is it too hard to ask someone to check with finance to confirm my payment has come through to progress my order?

crimsom · Accepted Answer

Hi @Jazzbassjmak  please open your online Dell account to see how your order is progressing. Dell will invoice you when it arrives in the US and clears customs, only then can Dell arrange delivery of your Alienware x14 (your online Dell account Sign In, is in top RH corner).

Jazzbassjmak · Answer

I certainly hope they don't send to the US I need it in NZ. Also my order hasn't progressed yet. It is only at the received stage but not confirmed, which is the issue.

crimsom · Answer

Hi @Jazzbassjmak this is an English speaking user-to-user Alienware laptop forum. As your opening post did not reveal location, the default is US location. Did not find Dell New Zealand Alienware laptop forum, so you will have to tolerate this forum.

Dell is still checking when your Alienware x14 will be fabricated within their assembly facility. It will take more than four days for this information to become available.

A51-06 · Answer

Hi @Jazzbassjmak ! Did you contact DELL New Zealand?   Here is their number:   0800 446 255   Let me know if something happened because I really want you to be helped with this issue.

Customer Care

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