3 Posts

1176

August 22nd, 2020 03:00

Order confirmed - payment reverted?

Last week I ordered a Dell XPS 15 laptop through sales rep and everything comes through, I got confirmation email the next day and the order has been in "Confirmed" status since. I contacted Customer Care and received the news that my payment got out of holding and in production and I could expect delivery date on time.

The payment was registered in my bank as "pending" til today, it got reverted for no reasons. I checked on dell website and my order is still "Confirmed". 

Does it mean something wrong happened to my order and my payment? Should I expect the delivery on time? 

3 Posts

August 22nd, 2020 09:00

Look like it's normal for Dell to revert the payment and charge back later. The laptop is on the way now.

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82 Posts

August 23rd, 2020 09:00

This exact same thing happened to me... But mine has still yet to ship. Order just sits at confirmed for weeks now.

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