3 Posts
1
1176
August 22nd, 2020 03:00
Order confirmed - payment reverted?
Last week I ordered a Dell XPS 15 laptop through sales rep and everything comes through, I got confirmation email the next day and the order has been in "Confirmed" status since. I contacted Customer Care and received the news that my payment got out of holding and in production and I could expect delivery date on time.
The payment was registered in my bank as "pending" til today, it got reverted for no reasons. I checked on dell website and my order is still "Confirmed".
Does it mean something wrong happened to my order and my payment? Should I expect the delivery on time?
No Events found!


dinhhn
3 Posts
0
August 22nd, 2020 09:00
Look like it's normal for Dell to revert the payment and charge back later. The laptop is on the way now.
expresspotato
1 Rookie
•
82 Posts
0
August 23rd, 2020 09:00
This exact same thing happened to me... But mine has still yet to ship. Order just sits at confirmed for weeks now.