I can safely tell you this: the whole concept of a Dell/Alienware "verification department" is, in my personal opinion and experience, simply not true; no such department exists, and there is no one there to talk to.  They also roll this in with another part of the "scheme" which the concept of "hold" on the user's "account" has been imposed and the repair can't proceed until it is released. Neither one of these really exist either, even though various Dell representatives will tell you the "hold" has been "released" or some such rubbish. In my personal experience and opinion, having been put through this scheme several times now, and always just before a replacement part is to ship or onsite repair is to occur, I've been forced to send to Dell a copy of the receipt that Dell sent to me for my machine.  I've had to send pictures of the machine, pictures of the part, pictures of the service code label.

All  this to complete a repair that a service tech just spent hours by DellConnect on the same PC for troubleshooting and verifying.  The excuses and obstructions that they come up with are a testament to their vivid-but-obstructive imagination, for sure.

I'm going to be in  in two days with Dell over just this very matter.  We'll see how it goes, but I am in Texas, right where Dell is headquartered, so I don't have much hope of getting fair treatment; I'm going ahead, just the same, because I have an extremely expensive machine and years of paid-for Premium support which is just worth nothing. I'll let you know how it goes, but I don't have much optimism about the whole prospect. 

Just stop frustrating yourself looking for phantom "verification" departments and phantom "holds" and such; all were invented, in my opinion, just to delay, delay, delay.

Thanks for that. I do actually believe you're correct. This department does indeed not pick up the phone nor do they allow you to leave a message. No CSR/Care agent was able to get through to them either. I am very surprised that Dell, one of if not the largest PC hardware OEM has not got their act together.

My ordering experience was atrocious and involved escalating to corporate (find a VP's email and send complaint) plus escalations to Dell Cares on twitter. I was informed a few days ago that my order is magically off hold and is proceeding. No updates under my Dell online account and no emails. So we shall wait and see. 

Overall the experience has left me with a really bad taste and I sincerely hope the laptop at least delivers and I don't have to deal with Dell again. 

Good luck with your proceedings, can't say I blame you. Up here in Canada half the confusion is just getting through to a department or care agent that can handle Canadian cases.

I have placed a $200 order at Dell. I had previously made an order and went through **bleep** to have it verified. Second order, same trouble. I am on the phone with these reps with an heavy accent, I continue to get transferred from one to another. In normal circumstances, I would simply give them the finger and buy from another store. The only reason I continue to try with this disgraceful company is because my Amex platinum gives me $100 off on Dell.com purchases every 6 months. I am now thinking of canceling my Amex card so I dont have to deal with this garbage anymore.