Ordering Confusion

Question

Hi All, This is my first post here. Please point me in the right direction if im in the wrong place. I contacted DELL today to make an orded online via the chat window. I got in contact with an agent and i told them what laptop i required. I was asked when i wanted to order the item, and i said today. They asked if i wanted a discount, as they could get a slightly better price then the online price. I said yes of course. They said the needed my postal address and phone number (which i provided) so they could access the discount tab. the agent said they would send a quotation shortly. That was at 11.30 am, at 5.30 pm i hadn't heard anything back, so i contacted DELL again via the chat tab including my previous chat session details. The Agent said i needed to contact the previous Agent via email to get the order?? This wasn't mentioned in the original chat conversation. Its now 20.00 same day, and was hoping to have my order placed and paid for at this stage. Can anyone advise my as to why this would be so complicated. PS: I was asked to take part in a survey after the first chat session closed to gauge my like or dislike of the service i just got. I was very generous in my ratings of the chat service and its efficiency.....I think i replied too soon. Signed frustrated and confused.

Dell-SreejithR · Answer

Thank you for your message. I apologize for the inconvenience surrounding your order.

I am afraid, our assistance on the forum is limited to post sales & we do not have access to any sales tools.

Did you receive any email from the previous agent or any receipt number?

Have you tried calling the sales team to place a new order?

Customer Care

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