Our Dell Experience, into The Outer Limits....

The orig order (# - Dell 23" Monitor - S2340L) placed on 1/6/15 and paid via PayPal, confirmed, then was shipped out later that day via Fedex tracking # ...so far so good.

Then, for some unknown reason. the order was stopped mid-shipment and returned to Dell. We then contacted Dell to inquire which is when the nightmare really began. We placed the first call approx 6:30 AM PST and literally were put into a continuous loop from the verification dept to CS to credit card services then back to verification over and over again (meanwhile no-one still had any clue why the order was cancelled in the first place). This not so merry-go-round went on until approx 9:30 AM, repeatedly asking for a supervisor then being put on hold which disconnected to dial-tone each time then calling back and starting the loop all over again.

Finally after some 3 hours going in circles decided to call PayPal to hopefully shed some light on all of this. Surely the payment company must know something.....nada, the rep was bewildered and stated that there were zero issues on PayPal's end and they also had no idea why the order was cancelled. The transaction records confirmed that Dell was already paid in full for the item. 

*One additional side-note, there was an eGift coupon for $100 as well as cash-back and rewards points combined with this order that apparently expired while this was all taking place, with reps who kept trying to have us order full retail price without getting the same deal...:emotion-7::emotion-18::emotion-4::emotion-3:

Current status = we've been in limbo going on 3 weeks now for an item that was already confirmed paid for by PayPal from the orig date of purchase.   

Any assistance in this matter would be greatly appreciated.


Kindest regards,
Evan and Lisa