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November 24th, 2017 19:00
Ownership Transfer Issues
I believe so many expressed their frustration with the customer care for owner ship transfer and similar is my case. I have submitted ownership transfer and I called up customer care to check on the status. To my surprise they don't even have the transfer reference number in their records and state to submit a new one. I had to submit a new one again. Laptop is not turning on with in 30 days I bought and its in India now.
I have premium support and its a Inspiron 17 inches laptop and transfer was for international transfer. Attaching the confirmation I received and removed service tag for safety. Any help in providing update is highly appreciated.
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Dell-SreejithR
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3.4K Posts
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November 25th, 2017 12:00
Thank you for your message. I sincerely apologize for the inconvenience caused
Please click on my Dell username & send a private message with the service tag, registered name & email address. We will look into this on priority.
MNJJJ
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November 25th, 2017 16:00
Hi Sreejith Ramesh
Thanks for the response. I have sent the details you have requested. Let me know if any additional information is needed.
Dell-SreejithR
4 Operator
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3.4K Posts
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November 28th, 2017 14:00
I have responded to your private message. Kindly check.
The ownership transfer for your system is complete.