Ownership Transfer Issues

Question

I believe so many expressed their frustration with the customer care for owner ship transfer and similar is my case. I have submitted ownership transfer and I called up customer care to check on the status. To my surprise they don't even have the transfer reference number in their records and state to submit a new one.  I had to submit a new one again.  Laptop is not turning on with in 30 days I bought and its in India now. I have premium support and its a Inspiron 17 inches laptop and transfer was for international transfer. Attaching the confirmation I received and removed service tag for safety.  Any help in providing update is highly appreciated.

Dell-SreejithR · Answer

Thank you for your message. I sincerely apologize for the inconvenience caused

Please click on my Dell username & send a private message with the service tag, registered name & email address. We will look into this on priority.

MNJJJ · Answer

Hi Sreejith Ramesh Thanks for the response. I have sent the details you have requested. Let me know if any additional information is needed.

Dell-SreejithR · Answer

I have responded to your private message. Kindly check.   The ownership transfer for your system is complete.

Customer Care

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