1 Rookie
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6 Posts
1
4384
August 16th, 2021 20:00
Problem in payment
Hello, my payment was successful on August 11, and the website shows that my computer is being made. But today I checked my bank account and found that the payment was not deducted. I want to know if my payment was successful? Because this order has been deducted once, and then when I checked my bank account today, I found that the deduction record disappeared, and the money was still there.
No Events found!
speedstep
11 Legend
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47K Posts
2
August 16th, 2021 21:00
If you used credit card the payment is pending but will not be debited until the system actually ships which is 30 days or more.
Posting any personal information here will result in the post being deleted.
This forum is not dell support or order support.
Delivery times are impacted by covid and supply chain and delivery process. Please check back at the link below for the most up-to-date order status.
Look up your order by
Order Number
Dell Purchase ID (DPID)
Purchase Order Number (PO Number)
DO NOT POST That information here.
https://www.dell.com/support/order-status/en-us/order-support?noredirect=true
crimsom
9 Technologist
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6.1K Posts
1
August 16th, 2021 21:00
Hi @Hendrey0924 this is a community discussion forum and not Dell Order Support. You should be talking to Dell Order Support. We are just customers/users like yourself and are unable to offer any order assistance because we are not employed by Dell.
crimsom
9 Technologist
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6.1K Posts
1
August 16th, 2021 21:00
Hi @Hendrey0924 welcome to this user to user discussion forum. This is not Dell Support.
Your Dell order gets reserved payment by your Bank. Dell takes payment when invoice issued and order despatched. There must be a parts problem, and your order is still not ready for despatch. Your Bank will retain your promise of payment for a few months, but if order is not fulfilled, the Bank will return the reserved payment back into your account. Dell Order Support should have updated your order details in your Dell account. These are strange times, worldwide Coronavirus pandemic.
Hi @DELL-Cares please move this thread to the Customer Care forum. Thanks.
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
0
August 16th, 2021 22:00
Thank you so much @speedstep for helping @Hendrey0924 .
Hey @Hendrey0924 I hope everything is fixed for you after speedster helped so have a great day!