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August 25th, 2025 21:22
Processing Hold
I placed an order for an Area 51 Desktop on 8/20 to be delivered on 8/27. A few days later I noticed the order had not moved past the confirmation phase and so I contacted Dell only to be told there was a processing hold. I asked for the reason and was not given one. I was advised to cancel and re-order, which I did. After placing the new order, I waited a few hours and contacted Dell again to see if this order was going to have the same issue. The answer? Yes, yes it was. This rep suggested that I cancel again, but instead of customzing the Desktop in any way, order one of their suggested configurations to see if that was the issue. It was, as you might expect, not the issue, as the third third order was also placed on a processing hold. This time I was told that instead of canceling it, to wait for an order modification team to get back to me within 2 hours via email to help with the order.
They did not get back to me.
Has anyone experienced anything similar? If so, what was the end result?
petem23
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September 16th, 2025 10:22
I've been having the same issue, I've tried 7 times now since the 25th august to order some items and every single one gets stuck on processing, I've even setup new accounts to try and see if it is a problem with my account but still the same with new accounts. I have canceled most of the orders now as I couldn't wait and purchased elsewhere. Dell support is next to useless. They give the same lame excuse about it needed reviewing, no real answers and no help at all. Did you pay with amex business platinum by any chance as I wonder if they are blocking sales where the £75 statement credit is involved along side the 10% credit?