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Johnnythegeek
2 Intern
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247 Posts
0
836
September 25th, 2019 13:00
Questionable order tracking
Ordered a refurb laptop found it to run extremely hot so requested to return it. Got a shipping label next day and shipped it off. Now Dell CS keeps contacting me asking me when will I ship it? To top that off my order still shows in transit even though FedEx has it plainly delivered and signed for. Now my return has actually been delivered but of course Dell is clearly not in the know about this. I already smell trouble getting a refund. Just amazing how badly run Dell is anymore.
DELL-Cares
Moderator
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27815 Posts
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652 Points
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Posted September 26th, 2019 09:00
Greetings,
We have not heard from you. Hope you received the assistance. I will proceed to archive this request for now. Should you have any queries or need assistance, you could get write to us here anytime, and we will be glad to assist you further.
-Pratheepan.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice
DELL-Cares
Moderator
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27815 Posts
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652 Points
739
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Posted September 25th, 2019 13:00
Hi,
I am extremely sorry about the inconvenience caused while returning this order for the refund. I will check the situation right away. To proceed with, please help with the order #, name on the order and the email ID.
-Pratheepan.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice