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22471
December 23rd, 2015 13:00
Refund Money
My name is Hung Pham. I returned my laptop to Dell 8 days ago but until now Dell didn't refund my money. They just call me when they received my laptop return and promise me they will refund in 3 days business. But now I didn't see Dell refund my money. When I call to customer care service, I talked on phone to a Dell's staff. He say he can't do on my credit card, he have to transfer to his manager. He said: " my manager will contact to you in next 2 days". Until now I didn't hear from Dell. I don't know Dell didn't solve my problem and they waste my time. They make me think Dell just wants take my money and they don't want to refund my money.
I need Dell to solve this case.
beamermt79
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2.3K Posts
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December 23rd, 2015 13:00
It can take up to 30 days to get your money back, depending on your bank and how fast Dell processes your return. This being the holidays I wouldn't be surprised if its not until after the 1st. Also for your privacy, you should remove your order/customer numbers and Dell Purchase ID.
IISMIKE
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December 23rd, 2015 18:00
I am having same problem. I returned a laptop after getting an authorization number. They received it and it has been 21 calendar and 15 business days. When I asked today about refund the agent could not give me good info on where it is. Then just left the conversation.