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October 25th, 2025 17:57
Replacement needed for CPU
Dear Dell Executive Support Team,
I am writing to escalate a continuing issue with my Alienware R16 desktop (purchased October 2024) which remains unresolved despite multiple contacts with Dell Technical Support. I have an active Premium Support subscription valid through October 2026.
Since purchase, the system has experienced a series of hardware failures, including:
A faulty NVIDIA RTX 4090 GPU, which required replacement.
Faulty RAM and SSD, also replaced under warranty.
Ongoing intermittent system shutdowns, hard crashes, and a CPU Error Code 00, indicating a possible CPU or motherboard fault.
Although SupportAssist and diagnostic utilities do not register this error, this is not unusual — such tools often miss deeper hardware faults. The symptoms persist and have been reproducible under normal operating conditions.
I have already spoken with Dell Technical Support by phone and chat (most recently on [insert date]), yet the CPU issue remains unacknowledged or formally diagnosed. Given the number of hardware faults already confirmed, it is clear that this system has demonstrated ongoing reliability problems since purchase.
I am therefore requesting escalation to a senior technical specialist or field engineer for proper diagnosis and, if confirmed, replacement of the CPU or system in accordance with my Premium Support plan.
Josh
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October 25th, 2025 17:57