Request for Review – Duplicate Order & Payment System Concerns

On 27 August 2025, I placed an order from Quote …2087.1, which created Order …47920.
After submitting my credit card details via the payment link, the system did not process the payment and instead prompted EFT as the payment method.

I contacted the assigned sales representative the same day and was told the order was cancelled and a new quote was issued. Using the new Quote …2087.2, my credit card payment succeeded, creating Order …50407.

My concerns:

1. The system generated two quotes/orders for the same item without apparent controls around payment-method thresholds.

2. My card details were entered in a flow that then defaulted to EFT, which raises questions about data handling and transactional integrity.

3. Shortly after, an unauthorised charge appeared on my card. This may be coincidental, and I have reported it to my bank, but I believe it’s relevant context.

Request: Could Dell please review:

• Why the first payment attempt diverted to EFT and created duplicate quotes/orders;

• Whether any card data was stored or exposed beyond PCI-compliant handling;

• Confirmation that the initial order was fully cancelled and that I won’t be charged;

• A case/reference number and next steps.

Happy to provide full quote/order numbers via DM. Thank you.