Return Label.. why is it so hard

Question

I have no return slip to return my PC.  I have tried calling them (customer service) and I get hung on because they do not understand the order number I give them.  It is so frustrating. Its like they want me to give up on returning the order.

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

michellebedard · Answer

Hello, thank you for your quick response. I still cannot get a hold of a customer service agent. I tell the bot my number and it keeps saying I did not get that. I have tried 7 times to repeat the number and it still does not bring me to a customer agent.

michellebedard · Answer

Getting a return slip should not be this complicated.

Customer Care

Return Label.. why is it so hard

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