I have received over 50 calls  either from people claiming to be or directly from Dell Tech Support (according to the phone number)---and decided to answer one yesterday...

I asked them to ID my address and Service Tag, on file--- they did so accurately and then told me when I they had last services my laptop...

I was alarmed when told that "Dell" was getting a "malware warning from my computer", AND that I should STOP all internet Purchasing and Banking". When I inquired to get more detail, i was instructed in how to get to a directory of DLL.EXE files--- which I was told were actually evidence of the malware...

They graciously told me that I could handle the situation myself--- but then offered to walk me through it...

I agreed, right up until they referred me to a website that would have me give them remote control of my computer...

Alarmed at what I was seeing, I made an excuse to get off the phone (telling them that they could call me back in an hour. I then googled "Dell Scam" only to find that this SCAM has been going on since 2010...

WHAT is DELL doing about this tech support "insider SCAM"...?