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April 2nd, 2024 23:41

Service Tag does not exist

What do I do if the service tag for my computer does not exist in the Dell lookup system? I can't contact tech support because it asks for a valid service tag.

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23K Posts

April 3rd, 2024 00:10

If it's a brand-new system purchased direct from Dell, it can take a few days for a new service tag to appear in the database.

If the system came other than direct from Dell, contact your seller for an explanation.  If none is forthcoming, return the system to them for a refund.

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