I have followed several of your replies to different issues and find that your replies are much like the replies we get from the Tech Staff in the Philippines or India.
I think DELL has lost the idea of customer service with the use of the off shore companies to deal with customer support and/or customer problems. The offshore supports are more frustrating that being told that your problems are your problems not DELL's. I don't think the mind set of the offshore tech support
is for customer service but to see how many customers they can decline the much due support your company used to give. I believe that the tech support people offshore are not given the wherewith all to truly solve the issues that come with any electronics. The are given a menu of conciliatory replies, excuses and fibs, that put you customers off and surely do not move the issues forward for 'WE LOVE OUR DELL". Yes, I have issues that have been going on since the beginning of the year and probably 25 to 27 emails with fibs, misdirection, promises and statement that don't make sense. Please look to making available better response people to head off a mass disaster for DELL. Yes, I know, "YOUR TO BIG TO FAIL".
1Lazer
2 Posts
1
January 20th, 2015 12:00
Lorna,
I have followed several of your replies to different issues and find that your replies are much like the replies we get from the Tech Staff in the Philippines or India.
I think DELL has lost the idea of customer service with the use of the off shore companies to deal with customer support and/or customer problems. The offshore supports are more frustrating that being told that your problems are your problems not DELL's. I don't think the mind set of the offshore tech support
is for customer service but to see how many customers they can decline the much due support your company used to give. I believe that the tech support people offshore are not given the wherewith all to truly solve the issues that come with any electronics. The are given a menu of conciliatory replies, excuses and fibs, that put you customers off and surely do not move the issues forward for 'WE LOVE OUR DELL". Yes, I have issues that have been going on since the beginning of the year and probably 25 to 27 emails with fibs, misdirection, promises and statement that don't make sense. Please look to making available better response people to head off a mass disaster for DELL. Yes, I know, "YOUR TO BIG TO FAIL".
Respectfully,
Larry