Unsolved
1 Rookie
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3 Posts
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9 Points
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107
June 22nd, 2026 12:12
Technical issues since the Rewards Update
Ever since the Rewards Update, my Rewards Expiration Date stopped moving when points from Alienware Arena get added, even though the June 1st email said they will now expire on the 366th day of inactivity. I've also noticed even though the cumulated DRP amount seems right when checked on AWA or on the Dell Rewards page, the top bar says 0$ and if I go to Rewards history, any earned DRP before the May update doesn't show up and it shows a negative balance.
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DELL-Cares
Moderator
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27.8K Posts
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466 Points
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June 22nd, 2026 12:39
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the rewards and do apologize for the inconvenience caused.
I have private messaged you the details with regards to this issue.
You may reply to our private message if any query, we are here to help you.
m3291tt
1 Rookie
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25 Posts
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26 Points
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June 22nd, 2026 13:54
I think it's getting worse.
The website developers may have tampered with the Dell site again on June 19th, because I've seen a new surge of complaints across various social sites starting on that day about problems with Dell Rewards.
(edited)
TheGreatExcidium
1 Rookie
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3 Posts
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9 Points
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June 29th, 2026 15:31
@DELL-Cares As I was asked in that private message, I waited 5 business days and nothing moved, do I need to create a whole new post or is that reply enough to get someone to look at it like you suggested?